The people list
The list shows a total count and a table of your contacts. Default columns include the person’s name and email, their company, job title, email status, source, and when they were added. You can:- Search across your contacts.
- Filter with the audience rule builder (see Groups & segments).
- Show or hide columns — including phone, campaign status, last activity, engagement score, and any of your custom fields.
Email status
Every contact shows a verification badge so you know which addresses are safe to send to:Add people
Press Add people and choose one of two ways.Add someone manually
Choose Add manually to open a simple dialog: First name, Last name, Email (required), and Phone. Press Add person.Import a CSV
Choose Import CSV to open the guided importer. Duplicates are skipped automatically — people are matched by email.1
Upload
Drag your
.csv onto the dropzone or browse for it. Your file needs a header row.2
Map columns
Match each column in your file to a destination: Email, First name,
Last name, or Phone. Norbelys auto-guesses from your headers. You can map
several columns to Phone (a person can keep multiple numbers). If any column is a
phone, pick a Phone country so numbers without a country code are read correctly.
You must map an Email column to continue.
3
Review
See how many people are ready to import and how many rows will be skipped (missing or
invalid email), plus a summary of your column mapping. Press Import.
Every import is verified
This is one of the most important things Norbelys does for you. As your import runs, it verifies every address and shows a summary:- Sendable, Blocked (won’t bounce), and Pending counts.
- A “What verification caught” report in plain language — dead domains (no mail server),
disposable inboxes, role inboxes (
info@,sales@…), likely typos, spam-listed domains, accept-all domains, and addresses that bounced on a real send before.
Blocked addresses are held back so they can’t bounce. This protects your sending
reputation before a single email goes out — verification elsewhere is often a paid
add-on; here it’s built into every import.
The person profile
Click any contact to open their profile. At the top you’ll see their name, copyable email and phone, company and role, and a relationship status control. An Actions menu lets you research them with Norbe, add them to a campaign, add them to your suppression list, copy their ID, or archive them. A relationship brief card recommends the single best next move (like “Reply now” or “Resume”), alongside a ledger of their health, active campaigns, next scheduled touch, and engagement (opens, clicks, replies). The profile has three tabs:Activity
A day-grouped timeline merging every email sent and every event. Unread replies show a preview with an inline composer so you can respond right there. A Filter lets you show or hide emails, replies, bounces, spam reports, unsubscribes, outcomes, opens, clicks, and lifecycle events.Opens and clicks in the timeline count real humans only — bot prefetches and privacy
proxies are filtered out. See Analytics for why this matters.
Profile data
An editable profile card (email, name, phone, extra numbers, notes, source, dates), a company-context card, and a Custom fields card showing how complete this person’s data is. See Custom fields.Audiences
The campaigns this person is enrolled in, the groups they belong to, and the segments they currently match.Organizing people
Beyond the flat list, you can organize contacts into groups (static, hand-built lists) and segments (dynamic, auto-updating filters), and define your own custom fields. Those get their own pages:Custom fields
Add your own fields and use them as merge tags in emails.
Groups & segments
Build static lists and dynamic audiences to send to.