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Resolve an uncertain message.

A message is uncertain when its submission ended without a readable final answer: the provider may have taken it, so it is never sent again automatically. A person who knows what happened settles it here, as sent or failed, with the evidence; the decision is recorded as a manual delivery event, the counters follow, and message.sent or message.failed is sent to the workspace’s webhook endpoints. Only an uncertain message can be resolved (409 invalid_state).

POST/v1/messages/{id}/resolve
Authorization
AuthorizationBearer token · headerrequired

An API key (nb_live_…, nb_test_…), a workspace token (nbs_…) or a CLI token (nbc_…).

Path parameters
idId_Messagerequired

The message id (msg_…).

matches ^msg_[0-9a-f]{32}$
Header parameters
Idempotency-Keystringrequired

A stable key for this logical request; reuse it when retrying.

min length 1 · max length 128 · matches ^[!-~]+$
Request body
requiredapplication/json
evidencestringrequired

What shows it, for the record: where the message was found, or why it was not sent. At most 2,000 characters.

stateResolutionrequired

How a person settles an uncertain message.

Allowed:sentfailed
Responses
200

The message, resolved.

attemptsAttemptsrequired

A message's latest attempts.

Show properties
dataAttemptObject[]required

At most 20, newest first.

max items 20
Show properties
Array of AttemptObject
categorystring | null
claimed_atTimestamprequired
connection_idId_Connectionrequired
matches ^con_[0-9a-f]{32}$
diagnosticstring | null

The provider's words, bounded and redacted.

enhanced_statusstring | null
finished_atTimestamp | null
Show properties
One of:
Timestamp
Timestamp
null
null
idId_Attemptrequired
matches ^att_[0-9a-f]{32}$
numberinteger<int32>required

1 for the message's first attempt.

outcomestring | null

accepted, transient, permanent, uncertain, released, suppressed or skipped; null while the attempt runs. New values may be added.

phasestring | null

Where it ended: connect, auth, mail_from, rcpt_to, data or api. New values may be added.

provider_message_idstring | null

The provider's id of the accepted message, when it returns one.

recipient_countinteger<int32>required
smtp_codeinteger<int32> | null
started_atTimestamp | null
Show properties
One of:
Timestamp
Timestamp
null
null
has_morebooleanrequired

More attempts exist than data shows; read them through an export.

attempts_countinteger<int64>required

Every attempt it had.

bccstring[]required
campaign_idId_Campaign | null
Show properties
One of:
Id_Campaign
string
null
null
ccstring[]required
connection_idId_Connectionrequired
matches ^con_[0-9a-f]{32}$
created_atTimestamprequired
enrollment_idId_Enrollment | null
Show properties
One of:
Id_Enrollment
string
null
null
eventsEventsrequired

A message's first delivery events.

Show properties
dataDeliveryEventObject[]required

At most 20, in the order they were observed.

max items 20
Show properties
Array of DeliveryEventObject
actionstring | null

The RFC 3464 action, for a delivery status notification.

attempt_numberinteger<int32> | null

The attempt it comes from, when its source is an attempt.

categorystringrequired
confidencestringrequired

authenticated, corroborated, inferred or human_text. New values may be added.

diagnosticstring | null
enhanced_statusstring | null
idId_DeliveryEventrequired
matches ^dev_[0-9a-f]{32}$
kindstringrequired

accepted, deferred, delivered, bounced, rejected, complaint, unsubscribed, address_changed or reported. New values may be added.

message_idId_Message | null
Show properties
One of:
Id_Message
string
null
null
observed_atTimestamprequired

When the source observed it.

phasestring | null
processed_atTimestamprequired

When Norbelys recorded it.

received_atTimestamprequired

When Norbelys received it.

recipientstring | null

The recipient it concerns; null when the evidence names none.

recipient_refstringrequired

Why the recipient is known: named, single_envelope or unknown. New values may be added.

sourcestringrequired

smtp, provider_api, provider_webhook, dsn, arf, inbound_notice, preflight, unsubscribe, manual or sent_folder. New values may be added.

thread_idId_Thread | null
Show properties
One of:
Id_Thread
Id_Thread
null
null
has_morebooleanrequired

More events exist; url lists them all.

urlstringrequired

The delivery event list of this message.

expires_atTimestamp | null
Show properties
One of:
Timestamp
string<date-time>
null
null
fromAddressrequired

An address and its display name.

Show properties
emailstringrequired
namestring | null
holdsHoldObject[]required

One per held recipient: at most the 150 addresses of the envelope.

max items 150
Show properties
Array of HoldObject
emailstringrequired
observed_atTimestamprequired
reasonstringrequired

mailbox_full, greylisted, no_route or invalid_recipient (a reported invalid address waiting for a person's review). New values may be added.

resolutionstring | null

delivered, expired, suppressed or manual. New values may be added.

resolved_atTimestamp | null
Show properties
One of:
Timestamp
string<date-time>
null
null
review_afterTimestamprequired

When the hold is checked again.

idId_Messagerequired
matches ^msg_[0-9a-f]{32}$
in_reply_tostring | null

The Message-ID it answers.

internet_message_idstringrequired

The Message-ID header.

kindstringrequired

campaign, direct, reply or transactional. New values may be added.

person_idId_Person | null
Show properties
One of:
Id_Person
string
null
null
reply_tostring | null
send_atTimestamprequired

When it is due.

sender_identity_idId_SenderIdentityrequired
matches ^sid_[0-9a-f]{32}$
sent_atTimestamp | null
Show properties
One of:
Timestamp
string<date-time>
null
null
snippets_fallbackstring | null

For a campaign step message whose step asks for personalisation snippets that were not written: why (deadline, over_budget, provider, refused, off, …); its template's defaults were used instead. null otherwise. New values may be added.

statestringrequired

queued, claimed, in_flight, sent, failed, cancelled, uncertain or suppressed. New values may be added.

status_detailstring | null

Why it is in its state, when that needs words.

step_idId_Step | null
Show properties
One of:
Id_Step
string
null
null
subjectstringrequired

The subject as sent.

thread_idId_Thread | null
Show properties
One of:
Id_Thread
string
null
null
tostring[]required
trackingTrackingrequired

What a message tracks, frozen when it was created.

Show properties
clicksbooleanrequired

Its links lead through click links.

hostnamestring | null

The campaign's own tracking host, when it has one; the platform's otherwise.

opensbooleanrequired

An open pixel is added to its HTML.

updated_atTimestamprequired
variant_idId_Variant | null
Show properties
One of:
Id_Variant
string
null
null
400

No Idempotency-Key, or malformed JSON.

codestringrequired

The code from the closed registry; programs branch on it, never on the text. New codes may be added.

detailstringrequired

What went wrong, for a person; never an internal cause.

errorsFieldError[]

With validation_failed only: every invalid field.

Show properties
Array of FieldError
codestringrequired

What is wrong (required, range, length, format, invalid, …).

detailstringrequired

A safe, human-readable explanation.

pointerstringrequired

RFC 6901 pointer into the body, or ?name for a query parameter.

instancestringrequired

The request's path.

request_idstringrequired

The request's id, also in X-Request-Id: what support needs to find the request.

retry_afterinteger<int64> | null

With 429 and 503: the seconds to wait, as in Retry-After.

min 0
statusinteger<int32>required

The HTTP status.

min 0
titlestringrequired

Fixed per code.

typestringrequired

https://docs.norbelys.com/errors/<code>, a page that explains the code.

401

No valid credential.

codestringrequired

The code from the closed registry; programs branch on it, never on the text. New codes may be added.

detailstringrequired

What went wrong, for a person; never an internal cause.

errorsFieldError[]

With validation_failed only: every invalid field.

Show properties
Array of FieldError
codestringrequired

What is wrong (required, range, length, format, invalid, …).

detailstringrequired

A safe, human-readable explanation.

pointerstringrequired

RFC 6901 pointer into the body, or ?name for a query parameter.

instancestringrequired

The request's path.

request_idstringrequired

The request's id, also in X-Request-Id: what support needs to find the request.

retry_afterinteger<int64> | null

With 429 and 503: the seconds to wait, as in Retry-After.

min 0
statusinteger<int32>required

The HTTP status.

min 0
titlestringrequired

Fixed per code.

typestringrequired

https://docs.norbelys.com/errors/<code>, a page that explains the code.

403

The credential lacks messages:send.

codestringrequired

The code from the closed registry; programs branch on it, never on the text. New codes may be added.

detailstringrequired

What went wrong, for a person; never an internal cause.

errorsFieldError[]

With validation_failed only: every invalid field.

Show properties
Array of FieldError
codestringrequired

What is wrong (required, range, length, format, invalid, …).

detailstringrequired

A safe, human-readable explanation.

pointerstringrequired

RFC 6901 pointer into the body, or ?name for a query parameter.

instancestringrequired

The request's path.

request_idstringrequired

The request's id, also in X-Request-Id: what support needs to find the request.

retry_afterinteger<int64> | null

With 429 and 503: the seconds to wait, as in Retry-After.

min 0
statusinteger<int32>required

The HTTP status.

min 0
titlestringrequired

Fixed per code.

typestringrequired

https://docs.norbelys.com/errors/<code>, a page that explains the code.

404

No such message in this workspace.

codestringrequired

The code from the closed registry; programs branch on it, never on the text. New codes may be added.

detailstringrequired

What went wrong, for a person; never an internal cause.

errorsFieldError[]

With validation_failed only: every invalid field.

Show properties
Array of FieldError
codestringrequired

What is wrong (required, range, length, format, invalid, …).

detailstringrequired

A safe, human-readable explanation.

pointerstringrequired

RFC 6901 pointer into the body, or ?name for a query parameter.

instancestringrequired

The request's path.

request_idstringrequired

The request's id, also in X-Request-Id: what support needs to find the request.

retry_afterinteger<int64> | null

With 429 and 503: the seconds to wait, as in Retry-After.

min 0
statusinteger<int32>required

The HTTP status.

min 0
titlestringrequired

Fixed per code.

typestringrequired

https://docs.norbelys.com/errors/<code>, a page that explains the code.

409

The message is not uncertain (invalid_state).

codestringrequired

The code from the closed registry; programs branch on it, never on the text. New codes may be added.

detailstringrequired

What went wrong, for a person; never an internal cause.

errorsFieldError[]

With validation_failed only: every invalid field.

Show properties
Array of FieldError
codestringrequired

What is wrong (required, range, length, format, invalid, …).

detailstringrequired

A safe, human-readable explanation.

pointerstringrequired

RFC 6901 pointer into the body, or ?name for a query parameter.

instancestringrequired

The request's path.

request_idstringrequired

The request's id, also in X-Request-Id: what support needs to find the request.

retry_afterinteger<int64> | null

With 429 and 503: the seconds to wait, as in Retry-After.

min 0
statusinteger<int32>required

The HTTP status.

min 0
titlestringrequired

Fixed per code.

typestringrequired

https://docs.norbelys.com/errors/<code>, a page that explains the code.

422

The body is invalid (validation_failed).

codestringrequired

The code from the closed registry; programs branch on it, never on the text. New codes may be added.

detailstringrequired

What went wrong, for a person; never an internal cause.

errorsFieldError[]

With validation_failed only: every invalid field.

Show properties
Array of FieldError
codestringrequired

What is wrong (required, range, length, format, invalid, …).

detailstringrequired

A safe, human-readable explanation.

pointerstringrequired

RFC 6901 pointer into the body, or ?name for a query parameter.

instancestringrequired

The request's path.

request_idstringrequired

The request's id, also in X-Request-Id: what support needs to find the request.

retry_afterinteger<int64> | null

With 429 and 503: the seconds to wait, as in Retry-After.

min 0
statusinteger<int32>required

The HTTP status.

min 0
titlestringrequired

Fixed per code.

typestringrequired

https://docs.norbelys.com/errors/<code>, a page that explains the code.

Try it
Server
Authorization
Parameters
Bodyapplication/json
Request
curl -X POST 'https://api.norbelys.com/v1/messages/msg_0190f8a2b4c87a10b6d2e4f6a8c0e2f4/resolve' \
  -H 'Authorization: Bearer YOUR_TOKEN' \
  -H 'Idempotency-Key: string' \
  -H 'Content-Type: application/json' \
  -d '{
  "evidence": "Found in the mailbox'\''s Sent folder on 2026-10-02 at 09:14 UTC.",
  "state": "sent"
}'
Response
{
  "attempts": {
    "data": [
      {
        "category": "string",
        "claimed_at": "2019-08-24T14:15:22Z",
        "connection_id": "con_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
        "diagnostic": "string",
        "enhanced_status": "string",
        "finished_at": "2019-08-24T14:15:22Z",
        "id": "att_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
        "number": 0,
        "outcome": "string",
        "phase": "string",
        "provider_message_id": "string",
        "recipient_count": 0,
        "smtp_code": 0,
        "started_at": "2019-08-24T14:15:22Z"
      }
    ],
    "has_more": true
  },
  "attempts_count": 0,
  "bcc": [
    "string"
  ],
  "campaign_id": "cmp_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "cc": [
    "string"
  ],
  "connection_id": "con_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "created_at": "2019-08-24T14:15:22Z",
  "enrollment_id": "enr_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "events": {
    "data": [
      {
        "action": "string",
        "attempt_number": 0,
        "category": "string",
        "confidence": "string",
        "diagnostic": "string",
        "enhanced_status": "string",
        "id": "dev_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
        "kind": "string",
        "message_id": "msg_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
        "observed_at": "2019-08-24T14:15:22Z",
        "phase": "string",
        "processed_at": "2019-08-24T14:15:22Z",
        "received_at": "2019-08-24T14:15:22Z",
        "recipient": "string",
        "recipient_ref": "string",
        "source": "string",
        "thread_id": "thr_0190f8a2b4c87a10b6d2e4f6a8c0e2f4"
      }
    ],
    "has_more": true,
    "url": "string"
  },
  "expires_at": "2019-08-24T14:15:22Z",
  "from": {
    "email": "string",
    "name": "string"
  },
  "holds": [
    {
      "email": "string",
      "observed_at": "2019-08-24T14:15:22Z",
      "reason": "string",
      "resolution": "string",
      "resolved_at": "2019-08-24T14:15:22Z",
      "review_after": "2019-08-24T14:15:22Z"
    }
  ],
  "id": "msg_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "in_reply_to": "string",
  "internet_message_id": "string",
  "kind": "string",
  "person_id": "per_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "reply_to": "string",
  "send_at": "2019-08-24T14:15:22Z",
  "sender_identity_id": "sid_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "sent_at": "2019-08-24T14:15:22Z",
  "snippets_fallback": "string",
  "state": "string",
  "status_detail": "string",
  "step_id": "stp_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "subject": "string",
  "thread_id": "thr_0190f8a2b4c87a10b6d2e4f6a8c0e2f4",
  "to": [
    "string"
  ],
  "tracking": {
    "clicks": true,
    "hostname": "string",
    "opens": true
  },
  "updated_at": "2019-08-24T14:15:22Z",
  "variant_id": "var_0190f8a2b4c87a10b6d2e4f6a8c0e2f4"
}